"호텔은 잠자리를 제공하는 곳이다." 라는, 기본적인 명제 하나로는 칭찬받는 호텔을 만들 수 없다. 최선의 기본과 함께 최소한의 배려, 입장 바꿔 생각하기가 완벽한 서비스를 만드는 것이 아닐까?

How to Change the World: Airline Boarding Pass Kiosk

The Hyatt Regency hotel at McCormick Place in Chicago, Illinois has a very helpful solution to this problem: an airline board pass printing kiosk. It’s very helpful and shows that someone was thinking about the customer. I hope that the person who thought of the kiosk sees this blog posting.